The subject focuses on:
- Customer service touch points in frontline, internal support centre and contact centre environments.
- Incorporating practical philosophies of service excellence.
- Strategies to take service standards beyond the service norms to achieve service excellence.
- Relationship between customer satisfaction, retention and sustainability of the business.
About the curator
Temasek Polytechnic is a leading institution of higher learning in Singapore. Established in April 1990, we have since gained a reputation for being the most vibrant polytechnic around.