Service Culture - Going Beyond Lip Service

OR Buy for Teams

Customer service should not be a department, it should be the entire company - Tong Hsieh, CEO of Zappos 

Focal Areas
The subject focuses on:
  • Customer service touch points in frontline, internal support centre and contact centre environments.
  • Incorporating practical philosophies of service excellence. 
  • Strategies to take service standards beyond the service norms to achieve service excellence.
  • Relationship between customer satisfaction, retention and sustainability of the business.

About the curator

Temasek Polytechnic
Temasek Polytechnic is a leading institution of higher learning in Singapore. Established in April 1990, we have since gained a reputation for being the most vibrant polytechnic around.